Activation errors
If the app could not connect a device with a single-use link or QR code, it shows a code in square brackets, for example [link_unavailable]. Find the code below to see what it means and what to do. The account area is currently in Russian; its labels are given in quotes.
The connection link is single-use and valid for 10 minutes after it is created in the account. Install the app from the Apps page first, then create the link in «Устройства» (Devices).
| Code | What happened | What to do |
|---|---|---|
invalid_link | The link is damaged or was not copied in full. | Copy the whole link with the copy button in the account or scan the QR code in the app. |
untrusted_link | This is not a BLESS VPN link, or it comes from another site. | Use only a link created in your account on cyrvony.tech. Links from emails, chats and other sites do not work. |
link_unavailable | The link has expired (more than 10 minutes passed), was already used on another device or was replaced by a newer one. | Create a new link in the account under «Устройства» (Devices) and activate it right away in the installed app. |
subscription_inactive | The subscription is not active or the account is restricted. | Open the account under «Подписка и оплата» (Subscription and payment) and check the subscription term and the order status. |
device_conflict | Your plan's device limit has been reached. | Revoke a device you no longer use under «Устройства» (Devices) and create a new link. |
rate_limited | Too many attempts in a short time. | Wait for the time shown in the app and retry with the same link. |
network_unavailable, service_unavailable, timeout, canceled, invalid_response | The connection to the server was interrupted. The server may already have accepted the activation. | Retry with the same link. Do not clear the app's data and do not create a new link straight away: the app resumes the activation it started. |
storage_unavailable, state_corrupt, unsafe_config, activation_failed | The app could not save the connection profile safely. | Do not delete the app or its data. Open a request in support with the «Подключение» (Connection) category and include the code. |
If this did not help
- Open a request in «Поддержка» (Support) with the «Подключение» (Connection) category. Include the error code, the platform, the app version and the approximate time of the attempt.
- Do not send the activation link itself, the QR code, your password or VPN keys to support.