Help

How to buy a subscription, connect a device and what to do if something does not work. This page describes how the service works today. The account area is currently in Russian; its labels are given in quotes.

1. How to buy a subscription

1. Create an account with an email and a password (12 to 72 characters) and confirm the email with the link from the message. The link is valid for 24 hours; if the message did not arrive, request a new one.
2. Choose a plan on the home page or in the account under «Подписка и оплата» (Subscription and payment). Price, currency, term in days and device limit come from the server, are shown before you order and are fixed in the order.
3. Pay on the MoonlightPay payment page. The page is valid for 30 minutes. Card details are entered only there — the website never receives them.
4. Wait for confirmation. Access is granted after the provider confirms the payment. Returning from the payment page to the website does not by itself mean the payment went through: the order status is shown in the account.

• Plans
• Create an account
• Confirmation email did not arrive

2. Subscription term and renewal

• The subscription is prepaid: you pay for the term in advance. Auto-renewal stays off unless you turn it on yourself.
• To turn on auto-renewal, tick “Save the card and renew automatically” when you pay. The subscription is then paid with that card on its last day, an email arrives 3 days before the charge, and a declined charge is retried up to 3 more times. The service never receives the card number: only the card network and the last 4 digits are kept. You can turn auto-renewal off or remove the card in your account under “Subscription and payment”.
• The term starts when the payment is confirmed. The end date is shown in the account («Оплачено до», paid until).
• To renew, place a new order for the same plan in the account. If the subscription is still active, the new term is added to its end.
• You cannot switch plans while a subscription is active. A different plan can be ordered after the current term ends.
• When the term ends, devices lose VPN access. The account, order history and support remain available.

3. How to connect a device

1. Install the app from the Apps page. It lists only published builds with their version and SHA-256 checksum. If there is no build for your platform, that platform cannot be connected yet.
2. Sign in and open «Устройства» (Devices). You need a confirmed email and an active subscription.
3. Create a QR code or link with «Добавить устройство: QR / ссылка» (Add device). It is single-use and valid for a limited time (shown next to it). A new QR code cancels the previous unused one.
4. Transfer access to the app. On a phone, scan the QR code in the BLESS VPN app. On a computer, press «Копировать для приложения» (Copy for the app) and paste the link into the app's activation field.

If the app shows an error code, for example [link_unavailable], see Activation errors.

The device key is created inside the app; the website receives only its public part. Each device needs its own link. Do not share the link or QR code with anyone.

The account shows your subscription and registered devices, not the state of the VPN connection. Whether the connection works is shown in the app.

4. Device limit

• The number of devices depends on the plan: it is shown on the plan card and in the account next to the subscription term.
• All connected devices that have not been revoked count towards the limit.
• If the limit is reached, revoke an unused or lost device under «Устройства» (Devices). Other devices keep their access, and the slot becomes free for a new one.

You can rename your own device that has not been revoked in the account, under «Устройства» (Devices), with the button «Переименовать» (Rename). The name is a non-empty string of visible characters, at most 80 bytes. The server does not change the name of a revoked device. A lost device is still revoked, and then a new link is created.

You can replace your own device that has not been revoked in the account, under «Устройства» (Devices), with the button «Заменить устройство» (Replace device). The dialog warns that the device will lose access. The link and the QR code come only from the enrollment field in the server response. If replacement fails or you cancel, the device list does not change. Revoking access and creating a new link remain a separate path.

Slots for phones and computers

• Some plans split their slots by device type. Phones and tablets are Android and iOS; computers are macOS, Windows and Linux. The type comes from the app the device was connected with and does not change until the device is revoked.
• A phone or tablet takes a phone slot, and when those are taken a computer slot or an “any device” slot. A computer takes a computer slot or an “any device” slot; a phone slot does not fit it.
• If free slots exist but of another type, the app cannot connect the device. Revoke another device of the same type, or choose a plan with a suitable mix after the current one ends.
• Which desktop apps are published right now is shown on the plan card and on the Apps page.

Changing plans and devices over the limit

• You can change the plan after the current one ends: while a subscription runs it can only be extended with the same plan. Buying extra devices and moving to a larger plan will come later.
• If the new plan is smaller than the previous one (for example, a one-device plan paid after a family plan ended), extra devices are not revoked but marked “Сверх лимита тарифа” (over the plan limit): the VPN nodes do not let them through. By default the earliest connected devices keep working; under «Устройства» (Devices) the button «Оставить это устройство» (keep this device) makes another one stop instead.
• When a slot becomes free (another device revoked, or a larger plan paid after the current one ends), such a device works again without reconnecting.

5. If the VPN does not work

6. Paid but no access

• Do not pay the order again. Open the order in the account (Subscription and payment → order history) and refresh its status: the server checks the result with the provider.
• If the order is marked as requiring operator review, keep the order number and contact support with the category «Оплата» (Payment). A review does not mean the bank declined the payment.
• If one order is paid twice, access is granted once and the extra payment is refunded in full.
• If the bank declined the payment or the payment page expired (it is valid for 30 minutes), no money was charged and the order stays open: press «Оплатить снова» (Pay again) on the order page. You do not need a new order, and the order price does not change.

7. Order cancellation and refunds

• An order that is still awaiting payment can be cancelled with «Отменить заказ» (Cancel order) in the order history or on the order status page; no money is charged for it. If you have already paid on the provider's page, do not cancel the order — wait for its status to update.
• The number of unpaid orders per account is limited. When the limit is reached, the account shows your unpaid orders: pay or cancel one of them, then place a new one. Unpaid orders with no activity are cancelled automatically after a while.
• Refunds are made only for the full amount of a specific payment, through the payment provider against the original transaction — the same way you paid. Bank details are not needed.
• After a confirmed refund, the term paid by that payment is removed from the subscription.
• Conditions and time frames for refunding a paid subscription are in Order cancellation and refunds. To request a refund, open a support request with the category «Оплата» (Payment) and specify the order.

8. Support

• Requests are accepted under «Поддержка» (Support) in the account (categories: connection, payment, account, other). The reply appears there; email notifications about replies are not available yet.
• For a payment question, include the order number — it is shown in the account and on the order status page. Card details are not needed.
• If you cannot sign in, reset the password via «Забыли пароль?» (Forgot password) or request a new confirmation email.
• Support email: support@cyrvony.tech. Write from the address your account is registered with and include the order number for payment questions. We reply on business days.

Documents: Terms of Service, Privacy Policy, Order cancellation and refunds.